Frequently Asked Questions

Find answers about Jolis Noir orders, shipping, returns and jewelry details. For questions about a specific product or order, please contact us.

How quickly are orders processed?

Orders are processed and packed within 1 business day. Orders placed after 12:00 PM are processed the following day. See the full shipping policy for current details.

When will tracking information appear?

A tracking email is sent after your order ships. Please allow 24–48 hours for tracking information to update after the shipping label is created.

Can I change or cancel an order?

Order changes or cancellations can be requested within 1 hour of purchase, provided the order has not already been processed. Contact jolisnoir@gmail.com immediately and use “ORDER CHANGE” in the subject line.

Why might my order arrive in more than one parcel?

To support faster delivery, an order may be split into multiple parcels at no additional cost. Separate tracking numbers are provided when this happens.

What should I do if tracking says delivered but I cannot find the parcel?

Wait up to 24 hours, check with neighbors or other household members, and contact the shipping carrier using the tracking number. Jolis Noir can help with filing a claim when needed.

What is the return window?

You have 30 days after receiving an item to request a return. The item must be unworn or unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase. Review the full refund policy before sending anything back.

How do I start a return?

Email jolisnoir@gmail.com. After the request is approved, the return address will be provided by email.

What if an item arrives damaged or incorrect?

Inspect the order after delivery and contact Jolis Noir immediately if an item is defective, damaged or incorrect so the issue can be evaluated.

How do exchanges work?

The recommended process is to return the original item. After the return is accepted, place a separate order for the replacement item.

When will an approved refund appear?

Approved refunds are sent to the original payment method within 10 business days. Banks and card issuers may take additional time. Contact Jolis Noir if more than 15 business days have passed since approval.

Are international duties included?

Import duties, taxes and customs fees charged by the destination country are the customer’s responsibility and are not included in product prices or shipping fees.

Where can I find jewelry materials and sizing?

Materials, finishes, dimensions and available options are listed on each product page. If a detail is unclear, send the product name through the contact form.